Privacy and cookies
This notice explains what information we collect through this website and when you contact us, how we use it, and your rights. Last updated 13 November 2026.
Who we are
Cre8tive Carpets & Flooring, 1 Gordon Street, Huntly, Aberdeenshire AB54 8AJ, is responsible for your personal information. You can contact us by email at [email protected] or by phone on 01466 380106.
What we collect
- When you send an enquiry: your name, phone number, email address if you give it, your town or postcode, and anything you tell us about the job.
- When you call, email or visit us: the details you give us so we can help.
- If you go ahead with an order: the details we need to measure, fit and invoice the work, such as your address.
How we use it
- To reply to your enquiry and arrange a measuring visit, because you’ve asked us to (steps before a contract).
- To carry out work you’ve ordered (contract).
- To keep the tax and accounting records the law requires (legal obligation).
- To understand how people use this website, only if you agree to analytics cookies (consent).
We don’t sell your information or use it for marketing lists.
Who we share it with
- The companies that host this website and handle our email, who process it for us under contract.
- Klarna, if you choose to pay with Klarna. Klarna uses your information under its own privacy notice.
- Google, if you choose to load the map, or if you accept analytics cookies.
How long we keep it
Enquiries that don’t lead to an order are deleted within 12 months. Customer and invoice records are kept for as long as the law requires for tax and accounting, normally six years.
Cookies
This website doesn’t set any cookies of its own. Third-party cookies are only set in two cases:
- Google Maps, if you choose to show the map on our contact or showroom pages.
- Google Analytics, if we turn it on and you choose to accept it. These cookies (named _ga and _ga_ followed by an ID) help us count visits and last up to two years.
Your rights
You can ask to see the information we hold about you, have it corrected or deleted, restrict or object to how we use it, or receive a copy to take elsewhere. Where we rely on your consent, you can withdraw it at any time. To do any of these, email [email protected].
If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.